FREQUENTLY ASKED QUESTIONS
We hope you have found
everything you were looking for on our website. However if you have any queries then we have added some
frequently asked questions below which should hopefully help.
PAYMENT AND ORDERING
When is payment taken
from my card?
When ordering online, or
over the phone, we will need to take your card details. However you will not be charged until the
items have been dispatched, which if the items are in stock, is usually within
24 hours of the order being placed. You will receive a second email to confirm
when the payment has been taken. If the
items you have chosen are showing as ‘backorder’ it means they are not in stock
so we will only charge your card once we have received our delivery and your
order has been shipped.
Which payment methods can
You can pay with either
PayPal or the following cards; Visa, Visa Debit, MasterCard, UK Maestro or
How will I be refunded?
Your refund will go back
onto the card you original used. Or if
you used PayPal then the refund will go back to your PayPal account.
Can I change my order?
If your order has not been
shipped yet then it is always best to call us on UK free phone number 0800 999
2377 (International +441702 618166) and let us know of any changes you would like to
make. Alternatively you can email us
How much is delivery and
how long does it take to be delivered?
We offer several different delivery options so if you
would like to click on this link http://www.maxcleavage.com/info/delivery/
and it will take you to our delivery price list as well as how long you can
expect delivery to take. As long as you
have placed your order before 4pm Monday-Friday then you parcel will be shipped
out that same day (provided items are in stock). If you order after 4pm then please expect the parcel to be
dispatched the following working day
Can I order from outside
We ship worldwide, please follow this link http://www.maxcleavage.com/info/delivery/
to take you to our delivery section,
which will show you the price list and advised delivery times to different
Can I have my order
delivered to a different address?
Your billing and shipping
address can be different. Once you have
chosen your items you can go to the checkout and it will ask you to confirm
your shipping and billing addresses.
You do need to sign for your parcels so please make sure you choose a
shipping address where there will be someone in. It is important that you double check all the details in your
shipping address are accurate.
What type of packaging
will me order be sent in?
All our parcels are sent out
with very discreet packaging and our company name does not appear anywhere on
the outside of the box.
Does my parcel have to be
signed for, what happens if I am not in?
All parcels are sent with
recorded delivery and therefore must be signed for. If you have selected Royal Mail postage and you are not in when
they attempt delivery then they should leave you a card with their contact
details. You can then either pick it up
from your local Royal Mail sorting office or call them to arrange another
delivery. If you have chosen DHL
delivery and you are not in when they call then again they should leave you a
card with their contact details and you will need to arrange another delivery
How can I track my
If you are worried about
your parcels whereabouts then please email firstname.lastname@example.org
with your name, postcode, email address, and ideally your order I.D number
which would have been in your confirmation email when you placed the
I think my parcel has
gone missing, what do I do?
If you parcel has not
arrived and it has been longer than the advised delivery time then please
either call us on our UK free phone number 0800 999 2377 (International +441702 618166) Monday-Friday
9-6pm or email us at email@example.com
and we will track your parcel for you.
To track your order we will need either your name, email address,
postcode, or ideally the order I.D number which would have been in your
confirmation email when you first placed the order.
What does ‘made to order’
and ‘backorder’ mean?
Both of these terms mean
that your size is not currently in stock.
However you are still welcome to select the size and you will be put in
the queue for this item. You will need
to enter your card details but we won’t charge you until the items are back in
stock and we will send you an email to confirm when the ‘backorder’ or ‘made to
order’ items have been sent out.
How long will a ‘made to order’ or ‘backorder’ item take
to be dispatched?
If it is swimwear then it
will usually only be 2-3 days but it can vary depending on the item. Please call us on our free phone number 0800
999 2377 (International +441702 618166) Monday-Friday 9-6pm or email firstname.lastname@example.org
and let us know which style, colour and size you are interested in and we will
contact you with an approx waiting time.
Do you have any stores?
We are an online company
only so I’m afraid there are no stores.
However we do offer all our customers a 14 day money back guarantee so
you are welcome to try any products and try them on in the comfort of your own
home. If they are not suitable you can
always return them for a refund or an exchange (please see returns policy for
further information- http://www.maxcleavage.com/info/returns/)
I am not sure what my correct bra size is
We have added a bra fitting guide which has
information on how your bra should fit you and also a measuring guide- http://www.maxcleavage.com/info/Bra-fitting-guide/
. If you are still not sure which size
you should be trying then please contact us on our UK free phone number 0800
999 2377 (International +441702
618166) Monday-Friday 9-6pm
or email email@example.com
I am an international customer and do not know my bra size in UK sizes
Please follow this link to our bra size conversion chart
I do not know which bra would be best for me
If you are unsure which product to buy then it is always
best to contact us so that we can advise you on our most suitable styles for
your needs. Please either call us on
our UK free phone number 0800 999 2377 (International +441702 618166) Monday-Friday
9-6pm. Alternatively please email us at
we will be able to give you the best advice if you can give us as much
information as possible i.e. what colours you are looking for, size, strapless
or plunge etc.
RETURNS POLICY/ EXCHANGING
What is your returns
We offer all our customers a
14 day money back guarantee. So if you
need to send items back for a refund or an exchange they must be sent within 14
days of receiving the parcel, all tags must still be attached and any briefs
must have the hygiene sticker still intact.
You will need to send any bras, swimsuits or bikini tops back in the
original box to prevent them denting through the post. We must receive items
back in the original condition they were sent out in. There are certain sale items that are exchange only but it will
clearly state this on our website, in your email and on your invoice. We do not cover the cost to send items back
to us, but we will send out any requested exchanges with free postage.
I have received my order but it's not quite right, how do
I send items back for an exchange?
Every parcel should receive
a returns policy which gives you instructions to follow on one side, and on the
other has a form to fill in. If you
have misplaced this form then please just add a letter to your parcel that
contains your contact details including name, email address if you have one,
home and/or mobile number, postcode that you placed your order under, and
ideally your order I.D number which you will find on your invoice. You must send any bras, basques, tankini
tops or bikini tops back in the original box to ensure they are not dented in
the post and we recommend you use recorded delivery, as we cannot accept
responsibility for returned parcels until we have received them. Make sure you clearly state your exchange
items, including the style name, colour, size and quantity and we recommend
checking our website beforehand to make sure we do make your new size/colour
What do I do if the exchange items are more expensive
than my original items?
When we receive your
returned items we will add any new items to your original order. If there is any difference in price then it
will be either refunded or deducted from your card. If you have paid by PayPal and the new items are more expensive
then we will send you a new PayPal request for the extra amount. If you could look out for our emails and
reply as soon as possible we can then send out your exchange items immediately.
How do I use my credit
If you have a credit note
please call us on our UK free phone number 0800 999 2377 (International +441702 618166) with your
name, postcode and the order I.D number that you had your credit note from and
we will arrange your new delivery.
Alternatively you can email the details of your new items to firstname.lastname@example.org.
all your questions have been answered but if you would still like any extra
advice then please call us on our UK free phone number 0800 999 2377 (International +441702 618166),
we are open Monday-Friday 9-6pm.