Exchanges and Returns

We want you to be delighted with your purchase from us! If for some reason the fit isn't quite right, or the colour is not quite what you expected, then we will happily offer you a FREE exchange for something else or a FULL refund for the item (as long as the item is unworn, unwashed, and all the tags are still attached)!

If you would like to exchange an item you pay for the postage to send the item back to us, but we send the exchanged item back to you FREE OF CHARGE. (For orders outside the UK, we will exchange once free of charge to you.)

Many customers order several items for selection before deciding on which ones to keep. This is no problem at all.

To return an item to us, please place the item(s) back in the original packaging (or a strong box), unworn and with all the tags still attached. If there is any difference in value between the item(s) you are exchanging then we will either debit or credit the card you originally placed your order with.

Then send back to the following address within 40 days of receipt of your order;

Returns (or if you would prefer!)
7 Victoria Business Park
Short Street
Southend on Sea

We recommend you use a recorded delivery service to send items back to us, just incase they get lost in the post, so that you can claim for their loss.

If sending back items from outside the UK, please fill in the customs declaration form to say returned goods, and mark clearly on your parcel to say "Returned Goods- returning to country of origin UK" to avoid any customs charges.

We will endeavour to process your return as soon as we receive it, but at busy times it may take us up to 10 working days. In addition to this it may take your bank up to 5 days to process the refund payment to credit your account.

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