To be eligible for a refund we ask that you return items back to us within 14 days and make sure all tags and any hygiene stickers on briefs are intact, that items have been tried on in a smoke free environment and that you haven't transferred any deodorant marks. You must use the original packaging and box, or similar sturdy replacement to post items back to us. We will endeavour to process your return as soon as we receive it, but at busy times it may take us up to 5 working days. In addition to this it may take your bank up to 15 days to process the refund payment to credit your account.