We want you to be delighted with your purchase from us! If for some reason the fit isn't quite right, or the colour is not quite what you expected, then we will happily offer you an exchange for something else or a FULL refund for the item (as long as items are returned within14 days, unworn, unwashed and all the tags are still attached) Please note that we do not refund the original postage charge. If tops are being returned please make sure you post them back to us in the original box to prevent denting through the post. Tops sent back in bags or envelopes will not be accepted, only briefs can be sent in an envelope.
UK RETURNS ARE FREE!
Please note - sale items are exchange only.
If you would like to return an item for an exchange or refund, not a problem. Simply package all unsuitable items up in the original box & follow the 2 steps below:
If you are in the UK:
STEP 1. Click on the link to Download the UK Returns Form. Print this out and fill in all the details and add inside your parcel.
STEP 2. For FREE returns, follow the link below, add in all your details, and then print out the barcode and attach securely to your parcel. Then just take it to your local Royal Mail post office and make sure you hold onto the receipt. (If you do not have access to a printer then don't worry just follow the link below and you can download the confirmation email to you phone and take it to your local Royal Mail post office and they can print it for you.)
If you are outside of the UK please refer to your return form included inside your parcel. Please also fill in a customs declaration form to say returned goods, and mark clearly on your parcel to say "Returned Goods- returning to country of origin UK" to avoid any customs charges. I'm afraid we do not cover the cost of postage to send items back if you are outside of the UK.
For any advice on exchange items please contact us on our UK number 0207 118 2377 Monday-Friday 9-5pm or email firstname.lastname@example.org. If you would like an exchange, we send the exchanged item back to you FREE OF CHARGE. (For orders outside the UK, we will exchange once free of charge to you.)
Many customers order several items for selection before deciding on which ones to keep. This is no problem at all.
We will endeavour to process your return as soon as we receive it, but at busy times it may take us up to 5 working days. In addition to this it may take your bank up to 5 days to process the refund payment to credit your account.