FAQ

FREQUENTLY ASKED QUESTIONS

 

We hope you have found everything you were looking for on our website.  However if you have any queries then we have added some frequently asked questions below which should hopefully help. If this still doesn't answer your question please email michelle@maxcleavage.com and we will get back to you asap. 

 

 PAYMENT AND ORDERING

 

When is payment taken from my card?

Payment is taken when you place your order online.

 

Which payment methods can I use?

You can pay with either PayPal or the following cards; Visa, Visa Debit, or MasterCard

 

How will I be refunded?

Your refund will go back onto the card you original used.  Or if you used PayPal then the refund will go back to your PayPal account.

 

Can I change my order?

If your order has not been shipped yet then it is always best to email us and let us know of any changes you would like to make. (michelle@maxcleavage.com)

 

 

DELIVERY

Shipping Costs are displayed at our checkout.

Parcels sent outside of the UK may incur local Tax and Custom charges that are unfortunately outside of our control.

Please note our parcels are collected at 1pm (UK time) Monday-Friday so you must put your orders through before this time in order for your parcel to be shipped that day.  If you order after 1pm we will ship the following working day.

Parcels sent Internationally with DHL or FexEx may on some occasions end up costing more than the price advised at the checkout, if this is the case we will always email before sending.

 

Can I order from outside the UK?

Yes we ship worldwide, prices and delivery times can be found at the checkout.

 

Can I have my order delivered to a different address?

Your billing and shipping address can be different.  Once you have chosen your items you can go to the checkout and it will ask you to confirm your shipping and billing addresses.  You may be asked to sign for your parcels so please make sure you choose a shipping address where there will be someone in.  It is important that you double check all the details in your shipping address are accurate.

 

What type of packaging will me order be sent in?

All our parcels are sent out with very discreet packaging and our company name does not appear anywhere on the outside of the box.

 

Does my parcel have to be signed for, what happens if I am not in?

All parcels are sent with recorded delivery and a signature may be requested.  If you have selected Royal Mail postage and you are not in when they attempt delivery then they should leave you a card with their contact details.  You can then either pick it up from your local Royal Mail sorting office or call them to arrange another delivery.  If you have chosen DHL or FedEx delivery and you are not in when they call then again they should leave you a card with their contact details and you will need to arrange another delivery with them.

 

How can I track my parcel?

If you are worried about your parcels whereabouts then please email customer.services@maxcleavage.com with your name, postcode, email address, and ideally your order I.D number which would have been in your confirmation email when you placed the order. 

 

I think my parcel has gone missing, what do I do?

If you parcel has not arrived and it has been longer than the advised delivery time then please email us at customer.services@maxcleavage.com and we will track your parcel for you.  To track your order we will need either your name, email address, postcode, or ideally the order I.D number which would have been in your confirmation email when you first placed the order.

 

 

 RETURNS POLICY

 

What is your returns policy?

If you need to return something to us for a refund, no problem, please log into your MAX account on MaxCleavage.com and click on the order that you need to send back to us. You will be prompted to add your reasons for why it wasn’t suitable, but please do let us know any issues you had as your feedback is so important to us!
Once your return request has been submitted we will review and email you back within 48 hours with details of the next steps. UK returns are FREE but if you are based overseas then you will have to return the items back to our warehouse.

 

I have received my order but it's not quite right, how do I send items back for an exchange?

I'm afraid we are unable to process exchanges so please just send any unsuitable items back for a refund and if you would like to try a different size, colour or style then please go ahead and place a new order on our website and we will send it out to you as quick as we can!  

  

 GENERAL

 

What does ‘made to order’ ‘backorder’ and '*Coming soon* mean?

All of these terms mean that your size is not currently in stock.  However you are still welcome to select the size and you will be put in the queue for this item.

 

How long will a ‘made to order’ ‘backorder’ or '*Coming Soon' item take to be dispatched?

If it is swimwear then it will usually only be 3-5 working days but it can vary depending on the item.  Please email customer.services@maxcleavage.com and let us know which style, colour and size you are interested in and we will contact you with an approx waiting time.

 

Do you have any stores?

We are an online company only so I’m afraid there are no stores.  However we do offer all our customers a 14 day money back guarantee so you are welcome to try any products and try them on in the comfort of your own home.  If they are not suitable you can always return them for a refund or an exchange (please see returns policy for further information- https://www.maxcleavage.com/pages/returns

 

Product Guarantee 

Please note all our products are guaranteed for 6 months, unless specified elsewhere.

 

 I am not sure what my correct bra size is

We have added a bra fitting guide which has information on how your bra should fit you and also a measuring guide- https://www.maxcleavage.com/pages/bra-fitting-guide

If you are still not sure which size you should be trying then please email customer.services@maxcleavage.com. 

 

I am an international customer and do not know my bra size in UK sizes

All our bras and swimwear should show the UK and equivalent USA / Australian sizes. If you are still not sure, please email us at customer.services@maxcleavage.com

 I do not know which bra would be best for me

If you are unsure which product to buy then it is always best to contact us so that we can advise you on our most suitable styles for your needs.  Please email us at customer.services@maxcleavage.com, we will be able to give you the best advice if you can give us as much information as possible i.e. what colours you are looking for, size, strapless or plunge etc.

 

Hopefully all your questions have been answered but if you would still like any extra advice then please email customer.services@maxcleavage.com, we are open Monday-Friday 10-4pm.