If I miss my delivery how do I collect my parcel?
If you have chosen Royal Mail then you should have been left a note with your reference number and directions to your nearest sorting office with opening time to collect.
Make sure you bring ID showing your address and you will be able to pick up your parcel from them usually the next business day.
If you have chosen FedEx and have missed a delivery, again they should leave you a card with instructions to organise a re-delivery.
Please note that it should only take up to 5 working days for your parcel to arrive after you receive your shipping email with your tracking reference. If this amount of time has passed and you haven't had a delivery and haven't received any cards from your courier please get in touch with us straight away so we can look into this for you.